Frequently asked questions

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What are the benefits of having my own app?

Posted Aug 5th

Why do I need an app instead of just an online store?

Posted Aug 5th

I already work with third-party platforms like Deliveroo and UberEats. What can EasyOrder contribute to that?

Posted Aug 5th

What is a successful customer?

Posted Aug 5th

Can EasyOrder take care of my marketing?

Posted Aug 5th

How can I promote my app?

Posted Aug 5th

Which options does EasyOrder offer for promoting my app?

Posted Aug 5th

What is a switch page, and how can I use it?

Posted Aug 5th

Do I need to know much about technology to become an EasyOrder customer?

Posted Aug 5th

How long will it take for my app to be online?

Posted Aug 5th

My brand has multiple locations. Do I need multiple apps as well?

Posted Aug 5th

What is the difference between temporary closure and vacation mode, and how do I apply this to my shop?

Posted Aug 5th

How do I set up delivery regions?

Posted Aug 5th

Can I enter different minimum amounts per delivery region?

Posted Aug 5th

Can I connect EasyOrder with my existing POS system? Is a custom POS connection possible?

Posted Aug 5th

Do we receive a tablet?

Posted Aug 5th

I already have a tablet, but I have no space/money for a second one. Can I use the one I already have?

Posted Aug 5th

How do I add a product option and/or ingredient?

Posted Aug 5th

How do I change the price of my product?

Posted Aug 5th

How do I delete an order?

Posted Aug 5th

Do I need to upload all the ingredients for all my dishes?

Posted Aug 5th

How do I snooze a product?

Posted Aug 5th

How do I log out from my dashboard?

Posted Aug 5th

How do I activate the loyalty program?

Posted Aug 5th

How do I receive my orders?

Posted Aug 5th

Can I use any type of ticket printer?

Posted Aug 5th

My app disappeared from the app store. How is that possible?

Posted Aug 5th

Can I rent a kiosk, or do I need to buy it?

Posted Aug 5th

How do I see which products are selling well?

Posted Aug 5th

How do I see my orders?

Posted Aug 5th

How do I download my sales report?

Posted Aug 5th

How do I contact support?

Posted Aug 5th

I need help. Can someone come by?

Posted Aug 5th

When is customer support reachable?

Posted Aug 5th

What is a success consultant?

Posted Aug 5th

Can I manage my app and webshop independently?

Posted Aug 5th

I found a bug. What should I do?

Posted Aug 5th

I would like to request a feature. How can I do that?

Posted Aug 5th

How do I encourage customers to order online?

Posted Aug 5th

How does the ordering process work for the customer?

Posted Aug 5th

Which payment options can I offer to my customers?

Posted Aug 5th

Can I invoice my (business) customers? Do my customers get an automatic invoice by mail, or can they ask for it?

Posted Aug 5th

How much does EasyOrder cost?

Posted Aug 5th

What are the transaction costs?

Posted Aug 5th

How often are the payouts?

Posted Aug 5th

What payment providers do you offer?

Posted Aug 5th

Is there any discount I am entitled to?

Posted Aug 5th

Are the app and webshop my property?

Posted Aug 5th

What is the length of my contract?

Posted Aug 5th

How do I terminate my contract?

Posted Aug 5th

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